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Please read the following policy carefully prior to confirming your booking. By proceeding with a reservation, you agree to the terms outlined below.

1. Payment at Time of Booking

Full payment is required at the time of booking to secure your reservation. No booking will be confirmed until payment has been received in full.

Accepted payment methods:

  • Credit card (Visa, Mastercard, American Express)
  • Bank transfer (details provided upon request)
  • Other methods as agreed upon in advance

2. Cancellation by the Customer

If you need to cancel your booking, please notify us as soon as possible. The following charges apply:

More than 72 hours before departure:

  • Full refund of the amount paid — no cancellation fee applies.

Less than 72 hours before departure:

  • A cancellation fee of 50% of the total booking value will be charged.
  • The remaining 50% will be refunded to your original payment method within 5–10 business days.

3. Cancellations Due to Weather

Passenger safety is our absolute priority. In the event that a flight must be cancelled due to adverse or unsafe weather conditions — including but not limited to strong winds, low visibility, heavy rain, or storm activity — you will receive:

  • A full 100% refund of the amount paid, OR
  • The option to reschedule your flight at no additional cost, subject to availability.

Weather cancellation decisions are made solely at the discretion of our pilots and operations team, and in accordance with Civil Aviation Safety Authority (CASA) regulations.

4. Cancellations Due to Aircraft Issues

In the unlikely event that a flight must be cancelled due to a mechanical fault, unscheduled maintenance, or any other aircraft-related issue, you will receive at your discretion:

  • A full 100% refund of the amount paid, OR
  • Priority rebooking at no additional cost, subject to availability.

We will notify you as promptly as possible should such a situation arise and work with you to find the best available solution.

5. How to Cancel

To cancel or modify your booking, please contact us using the details below:

📞  Phone: (+61) 03 9118 8841

✉️  Email: info@melbourneheli.com

Online – Via your booking link.

Cancellations must be confirmed in writing (email is acceptable). The date and time of your written notification will be used to determine which cancellation tier applies.

6. Changes to Bookings

Requests to change the date or time of a confirmed booking are subject to availability and must be made more than 72 hours prior to the scheduled departure. Changes requested within 72 hours of departure will be treated as a cancellation and rebook, and the standard cancellation fees will apply.